Self-serve answers, human help when it counts.
Most questions have a fast answer; some need a person who knows your account. The Help Centre combines self-serve guidance with a direct route to your Vertlo team, rather than a ticket queue that forgets who you are.
Browse guidance on common topics, or escalate to your team for account-specific, settlement, dispute, or urgent payment issues.
Support that fits payments
Fast self-serve
Guidance on common questions and tasks.
Direct to your team
A relationship, not an anonymous queue.
Urgent prioritised
Payment-critical issues handled with urgency.
Context-aware
Support that knows your setup.
How support works
Configured with your acquiring, routing, and reporting during onboarding — and supported by a team that knows the account.
Book a call→Guides & answers
Self-serve help on common topics.
Secure messaging
Reach your team with context attached.
Escalation paths
Prioritise urgent payment issues.
Linked context
Attach transactions, settlements, and disputes.
What the Help Centre covers
Account questions
Configuration, users, and settings.
Settlement & reserves
Timing, statements, and reconciliation.
Disputes & risk
Evidence, deadlines, and reviews.
Help Centre FAQs
Answers to the questions merchants ask most about this part of the platform.
How do I get help with an urgent payment issue?
Urgent, payment-critical issues can be escalated directly to your Vertlo team for prioritised handling, rather than waiting in a general queue.
Is support just articles?
No — self-serve guidance covers common questions, but you always have a direct route to a team that knows your account for anything account-specific.
Can I attach context to a request?
Yes — you can link relevant transactions, settlements, and disputes so your team has what they need to help quickly.
Who do I talk to?
Existing customers reach their named Vertlo contacts; prospective businesses can book a call to start a conversation.